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How it works

From sign-up to your
first booking — in minutes.

ReceptionMate answers calls in a natural UK voice, captures the booking directly into your garage management system, and confirms by text — all on the same call. Here's exactly how it works, end to end.

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How it works

From sign-up to first booking — in minutes.

Click any step to preview. Or just sit back and watch the tour.

  1. receptionmate.co.uk
  2. portal.receptionmate.co.uk/calls
  3. portal.receptionmate.co.uk/agent-setup
  4. portal.receptionmate.co.uk

Walked through, step by step.

The four things that happen between signing up and your first AI-captured booking. No technical knowledge needed at any point.

1. Sign up in 60 seconds

Type your garage name into the receptionmate.co.uk sign-up flow. We pull your services, opening hours, prices and brand details from your existing Google Business Profile and your website — no forms to fill in. You confirm what's right, correct what's wrong, and that's it.

2. Pick your receptionist's voice

Three voices, all UK-trained for automotive: Leah (warm, friendly), Tom (efficient, neutral), Sophie (calm, professional). Listen to samples, pick the one that fits your brand. You can change later. The voice you choose is what every caller hears from then on.

3. Test it on a live number

We email you a working test number within a few minutes. Call it. Throw any tricky booking at it — an MOT plus a wheel alignment plus a brake inspection. Watch the call appear in your portal in real time with the transcript, the actions taken, and the booking captured. If anything's off, you can tune the agent's behaviour from the portal — no developers needed.

4. Set up call forwarding, go live

You don't port your number — you keep it. We give you a ReceptionMate number, and you set conditional call forwarding on your existing landline or mobile: if the call rings 5–7 times without anyone picking up, it forwards to ReceptionMate. Out of hours, every incoming call goes straight to ReceptionMate. Your team still picks up first when they can — ReceptionMate only catches the calls that would have been missed. There's no downtime, no contract change with your telco, and you can reverse it in minutes.

What's happening behind the scenes.

You don't need to know any of this to use ReceptionMate — but if you want to understand the moving parts, here's the short version.

UK telephony

Calls arrive over a UK-based telephony layer with sub-100ms routing. The caller hears the agent pick up as if a human was at the desk.

Voice trained on UK garages

Speech recognition tuned for British accents and garage vocabulary — MOT, advisory, DPF, EGR, cambelt, half-shaft. No "American auto" confusion.

Live DMS integration

Direct integrations with Garage Hive, Tyresoft and others read your diary and write bookings during the call — not at the end of the day.

DVLA + MOT lookups

DVSA / DVLA APIs return vehicle and MOT data in under 200ms, so the agent confirms the right car back to the customer in real time.

SMS confirmations

Bookings trigger an SMS confirmation before the call ends, and a reminder the day before — drastically reducing no-shows.

Your portal

Every call, transcript, booking and message lives in your dashboard. Search, tag, replay, export. Your data, on your terms.

See it on your own number.

We'll set you up with a live test line within minutes. Try any kind of booking. If you like what you hear, go live the same week.

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