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Customer outcomes · Q4 2025

Real garages.
Real numbers.

We don’t share pixel-perfect testimonials. Here’s exactly what ReceptionMate captured for two UK garages over a single quarter — straight from their call logs.

2,703

Calls captured

439

Bookings made

£69,330.86

Revenue captured

Across 2 garages · 3 months · Including upsell.

Case study 01

EAC Telford

Independent Garage & Service Centre · Telford, Shropshire

Reporting period: Oct – Dec 2025

EAC Telford logo

1,468

Calls answered

158

Bookings made

£9,806.16

Revenue (excl. upsell)

£28,761.86

Revenue (incl. upsell)

Overview

EAC Telford partnered with ReceptionMate to handle overflow and after-hours calls — making sure every customer enquiry was answered professionally and efficiently. Their main goal: stop losing potential bookings when the team was busy or the phones went unanswered.

Impact

ReceptionMate's AI Voice Agent let EAC Telford capture customers they would have otherwise missed, boosting their monthly workload and reducing lost opportunities. The business now benefits from instant call handling, improved customer satisfaction, and detailed call analytics that show exactly where enquiries are coming from.

“Bookings we would have lost are now in our diary the next morning.”

— Mark, EAC Telford

Case study 02

In'n'Out Autocentres Norwich & Spalding

Fast-Fit Service & MOT Centre · Norwich & Spalding

Reporting period: Oct – Dec 2025

In'n'Out Autocentres Norwich & Spalding logo

992

Calls answered

245

Bookings made

£24,769.50

Revenue (excl. upsell)

£34,089

Revenue (incl. upsell)

Overview

In'n'Out Autocentres Norwich implemented ReceptionMate's AI Voice Agent to improve call handling efficiency and capture more bookings during peak hours and after-hours periods. The goal: no missed enquiries, fast professional communication, and accurate booking management.

Impact

Over October and November alone, ReceptionMate captured an additional £21,000 of work for In'n'Out across two branches — bookings that would have otherwise been lost. The trial generated enough confidence that Louise asked to extend it by another three months and roll it out to two more centres.

“Over the 2 months (Oct / Nov) looking at the uplift in sales from the final invoice value and deducting your invoices, INO have generated an additional £21k that would have otherwise been lost sales.”

— Louise, In'n'Out Autocentres

Case study 03

C & G Auto Repairs

Independent Garage · Swansea

Reporting period: March – May 2026

C & G Auto Repairs logo

243

Calls answered

36

Confirmed bookings

39%

Conversion (intent → booking)

£6,480

Est. revenue captured

Overview

C & G Auto Repairs handle a focused volume of calls — every booking opportunity has to count. They use ReceptionMate to capture every enquiry, every quote request, and every booking 24/7, so nothing slips through the cracks during busy days in the workshop.

Impact

Of the 92 calls where the customer was actually trying to book or asking for a quote, ReceptionMate captured 36 confirmed bookings — a 39% conversion rate from booking intent to confirmed job. At an estimated average invoice value of £180 per job, that's roughly £6,480 of captured revenue that would have otherwise been missed.

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